Returns and Refunds
For any electronic items, Smart International, Inc. accepts returns only within thirty (30) calendar days from the date of the customer’s receipt of the merchandise, subject to a 10% restocking fee. For non-electronic items, Smart International, Inc. accepts returns only on unopened items within fourteen (14) calendar days from the date of the customer’s receipt of merchandise or, f or international shipments, from shipment. We can only accept unopened, unused 3D Printing Filament. Thi s allowable period may not reflect the return policies of our authorized third-party financing partners. Any returns after 14 days are refunded as store credit only.
The Customer shall arrange to have the return shipped back to Smart International, Inc. If a product consists of several parts, the customer must return all parts of the product in order to obtain a refund. Returned products must be received by Smart International, Inc. in a resalable condition. A product is considered to be in a resalable condition means when it has no signs of use, wear and tear, cosmetic damage, or any other damage. Customers are responsible for return shipping costs unless the product arrives damaged or defective.
Customer must keep the original packaging and use it to repack a product for return.
Please contact us before returning any orders, so we can make all the necessary arrangements. Any return made by a customer without a written return authorization from Smart International, Inc. will be considered an unauthorized return. Unauthorized returns will not be subject to a refund or credit by Smart International, Inc. The customer has the sole responsibility to arrange shipment of the unauthorized return from Smart International, Inc. back to the customer. The customer assumes all shipping and handling charges for any unauthorized return.